A DEPOSIT IS REQUIRE FOR BOOKING
A DEPOSIT IS REQUIRE FOR BOOKING
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FAQS

I am ready to book! How do I book?

When you are ready to book, use the contact us form via website. Let us know the date, time, venue and time of event. We will contact you within 24hours. We require a $100 NONREFUNDABLE deposit booking fee to secure the date. The remaining balance is due Monday prior to your event by 5pm.  Paying after 5pm is subject to a $40 late fee.

What is the cancellation policy?

Booking deposit are non-refunndable. Dates can be changed within 7 days of your event at no additional fee if date is available.

COVID-19: if you will need to cancel or reschedule due to the virus, you will receive a credit. Your credit will be good up until a year.

How does delivery work?

We will arrive 45mins-1hr before your event to set up and will not be part of your booking time. If there are any restrictions that may delay the set-up time (i.e., stairs, lack of parking, etc.) please let us know prior to the event so that we can plan accordingly.

Do you set up outdoor?

Yes, if the weather permits. It is recommend shading or tent to keep the equipment not too hot for your little ones.

What if it rains?

We will not set up TinyToePlayHouse outdoor if the weather is forecast to rain. This will be unsafe for your little ones. In case of bad weather on the day of the event and if there are no alternative indoor location to set up, we can only provide a credit for future event.

Is Tiny Toes Playhouse Clean?

YES! We want to provide the cleanest and safest atmosphere for your little ones therefore we use a safe disinfectant cleaner to wipe down both setup and breakdown of the zones. The balls in the ball pit are sterilized prior to each event.

Do you charge travel fee?

Only for travel distance over 30 miles will incur an additional charge.

 

RULES

  • No shoes
  • No equipment should be removed from play area
  • No food, sweets or drinks in the play area
  • No face paint
  • No slime
  • No Pens
  • Children must be supervised by an adult
  • No children over 4yrs in the play area